Return and Refund Policy

Return and Refund Policy

At Kavixod, your satisfaction is our priority. We have designed our return and refund policy to be clear, fair, and compliant with UK and French consumer protection regulations. Please read the following carefully before initiating a return.

Right of Withdrawal

In accordance with applicable consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without needing to provide any reason.

To exercise your right of withdrawal, you must notify us of your decision within this 14-day period by contacting us at:

  • Phone: +44 7299255470
  • Address: Kavixod, 165 Granville Street, B1 1JX, United Kingdom

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • The item must be returned within 14 days of your withdrawal notification
  • The item must be in its original condition — unused, undamaged, and in its original packaging
  • Proof of purchase must be included with the return

Items that do not meet these conditions may not be accepted for return and could be sent back to you at your expense.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

  • The item received is defective or damaged
  • The item does not conform to the description provided at the time of purchase
  • An error was made on our part (wrong item sent, missing item, etc.)

In these exceptional cases, Kavixod will cover the full cost of return shipping and arrange for a replacement or full refund at no additional cost to you.

Refund Process

Once we have received and inspected your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed within 7 days of receipt of the returned goods.

Refunds will be issued to the original payment method used at the time of purchase. Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Perishable goods
  • Personalised or custom-made items
  • Sealed goods that have been opened and cannot be returned for hygiene reasons
  • Digital products that have been accessed or downloaded

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team within 14 days of receiving your order
  2. Provide your order number and the reason for your return
  3. Our team will provide you with return instructions
  4. Pack the item securely and send it to the address provided
  5. Keep your proof of postage until your refund has been confirmed

Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Phone: +44 7299255470
  • Address: Kavixod, 165 Granville Street, B1 1JX, United Kingdom